Shipping + Duties

Shipping + Duties

Shipping charges are non-refundable.

 Return shipping charges are incurred by the client. Returns may be sent by domestic mail service (Canadian residents use Canada Post and US residents use US Post) or with a courier service (i.e. FedEx, UPS etc.) Clients must fully insure return parcel and provide a tracking number.

For U.S. and International returns, mark the parcel as "Canadian Goods Return" on customs forms. Duties incurred by SOS as a result of mislabelling or marking as "gift" will be deducted from the refund or store credit amount.

 SOS will not refund international duties and taxes.

 SOS will not accept liability for shipping loss or damage of return goods. We will not assume responsibility for reimbursement, or chargebacks, of any parcels without proof of delivery.

SOS reserves the right to reject returns that do not comply with policy.

 When can I expect to receive my order?

Standard shipping could take 7-15 business days depending on location. Please note that most orders are ready for shipment within 1-2 days of ordering.

How do I know if my order has shipped?

We will send an order confirmation and tracking number to you via email.

If you have any other questions, please don't hesitate to shoot us an email:

hello@shopsos.ca