Ordering

📌 Contact Us

If you have any questions about your order or our policies, please contact us at hello@shopsos.ca. We’re happy to help!

🕒 Hours of Operation

Our team is available during the following hours (Eastern Standard Time):

  • Monday – Friday: 10 AM – 6 PM

  • Saturday: 10 AM – 5 PM

  • Sunday: 12 PM – 4 PM

We are closed on Canadian statutory holidays.

🚚 Order Processing

Orders are processed within 48 business hours in the order they are received.

  • You will receive an email once we’ve confirmed availability.

  • Orders placed after Friday afternoon, on weekends, or on holidays will be processed on the next business day.

  • If we need additional information (e.g., to clarify fit or address details), this may delay confirmation.

Please note: Because we share inventory with our retail locations, some items may sell out or may have been previously tried on in-store. If any part of your order is unavailable, we’ll notify you, ship the available items, and issue a refund for the unavailable portion.

💳 Payments Accepted

We accept:

  • Visa

  • MasterCard

  • American Express

  • SOS Gift Certificates

  • SOS Store Credit

🛒 How to Order

  1. Select a product.

  2. Choose your size from the available options.

  3. Add the item to your cart.

  4. Proceed to checkout and enter your contact information.

  5. Select your shipping method.

  6. Enter any discount code (if applicable).

  7. Agree to our return policy.

  8. Complete your payment through our secure online terminal.

We process orders in the order they are received. Availability will be confirmed by email.

âš  Additional Information

  • Products sold on shopsos.ca are for personal use only and not intended for resale. We reserve the right to cancel orders that appear to be for resale purposes.