Ordering
📌 Contact Us
If you have any questions about your order or our policies, please contact us at hello@shopsos.ca. We’re happy to help!
🕒 Hours of Operation
Our team is available during the following hours (Eastern Standard Time):
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Monday – Friday: 10 AM – 6 PM
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Saturday: 10 AM – 5 PM
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Sunday: 12 PM – 4 PM
We are closed on Canadian statutory holidays.
🚚 Order Processing
Orders are processed within 48 business hours in the order they are received.
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You will receive an email once we’ve confirmed availability.
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Orders placed after Friday afternoon, on weekends, or on holidays will be processed on the next business day.
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If we need additional information (e.g., to clarify fit or address details), this may delay confirmation.
Please note: Because we share inventory with our retail locations, some items may sell out or may have been previously tried on in-store. If any part of your order is unavailable, we’ll notify you, ship the available items, and issue a refund for the unavailable portion.
💳 Payments Accepted
We accept:
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Visa
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MasterCard
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American Express
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SOS Gift Certificates
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SOS Store Credit
🛒 How to Order
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Select a product.
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Choose your size from the available options.
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Add the item to your cart.
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Proceed to checkout and enter your contact information.
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Select your shipping method.
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Enter any discount code (if applicable).
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Agree to our return policy.
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Complete your payment through our secure online terminal.
We process orders in the order they are received. Availability will be confirmed by email.
âš Additional Information
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Products sold on shopsos.ca are for personal use only and not intended for resale. We reserve the right to cancel orders that appear to be for resale purposes.